Last updated: April 15, 2026
These Terms of Service ("Terms") govern your use of the TopKnock platform (the "Service") operated by TopKnock Marketing LLC, a South Carolina limited liability company ("TopKnock," "we," "us," or "our"). By accessing or using the Service, creating an account, or clicking "I agree," you ("you," "your," or "Customer") agree to be bound by these Terms. If you do not agree, do not use the Service.
IMPORTANT — PLEASE READ CAREFULLY. These Terms include a binding individual arbitration clause and a class-action waiver (Section 22), limits on our liability (Section 17), and your indemnification obligations (Section 18). These provisions affect your legal rights.
TopKnock is a software-as-a-service platform for contractors and home-service businesses. The Service helps Customers create, manage, and optimize advertising campaigns on Meta Platforms (Facebook and Instagram), generate AI-assisted ad copy and creative assets, track leads, route calls and messages, integrate with customer-relationship-management (CRM) systems, and analyze return on advertising investment. The Service is provided on a subscription basis.
To use the Service you must:
You are fully responsible for the acts and omissions of anyone who accesses the Service using your credentials, including employees, contractors, and invited team members.
Customers may invite employees, contractors, or agents ("Authorized Users") to access the Service under a single subscription. Each Authorized User:
You represent and warrant that each Authorized User has the authority to take the actions you grant them and that you have obtained any consents required under employment and privacy law to add them to the Service.
The Service does not include Meta advertising spend. You contract directly with Meta and pay Meta directly for all ad budgets. TopKnock does not handle, hold, or have fiduciary responsibility for your ad spend. You are solely responsible for:
You agree not to, and not to permit any Authorized User or third party to:
The Service uses artificial-intelligence models to generate or suggest advertising copy, images, videos, social posts, blog posts, voice profiles, and related content ("AI Output"). You acknowledge and agree that:
Subject to these Terms and to our retained rights in the underlying models and Service, you own the AI Output generated specifically for your account, excluding third-party content, stock assets, or trademarks incorporated by the model.
"Customer Content" means content you or your Authorized Users upload, input, or generate through the Service, including photographs, videos, voice recordings, business descriptions, logos, trademarks, customer lists, lead data, reviews, and prompts. You retain all ownership rights in Customer Content.
You grant TopKnock a worldwide, non-exclusive, royalty-free, sublicensable license to host, copy, transmit, display, modify (for technical purposes such as resizing or format conversion), create derivative works of (for purposes such as AI enhancement), and otherwise use Customer Content solely to (i) provide and improve the Service for you, (ii) deliver content to Meta and other platforms you authorize, (iii) train service-specific personalization models (e.g., your business voice profile and prompt-injection learning system) for your account only, and (iv) enforce these Terms. We do not use Customer Content to train general-purpose models for other customers.
You represent and warrant that you own or have obtained all rights necessary to grant this license and that Customer Content does not infringe or violate any third-party right.
Lead records generated by your campaigns — including names, phone numbers, email addresses, form responses, call recordings, text-message threads, and enrichment data — are Customer Content. You control them and are their data controller under applicable law.
The Service includes optional inbound-call tracking and recording features powered by our telephony provider (Twilio). If you enable recording:
If you use the Service to send SMS, MMS, or RCS messages to leads or customers:
Ringless voicemail drops are considered regulated communications in many jurisdictions. You represent and warrant that your use of ringless voicemail complies with the TCPA, state analogs, and FCC guidance, and that you have obtained any required consents from recipients.
Email sent through the Service must comply with CAN-SPAM, CASL (Canada), and equivalent laws. Every commercial email you send through the Service must include an accurate sender identification, a physical postal address, and a functional one-click unsubscribe link (which the Service provides by default).
If you upload lists to create Meta Custom Audiences (including hashed identifiers), you represent and warrant that (i) each individual consented to your use of their data for advertising in a manner that satisfies Meta's Custom Audience Terms and applicable law; and (ii) you will not upload lists you do not own, including appended, scraped, or purchased data that was not collected under a compliant consent. You will indemnify us against claims arising from non-compliant audience uploads.
The Service may enrich lead data using third-party providers (currently BatchData and Shovels) to append property, ownership, permit, or contact information from public records and licensed data sources. You are responsible for using enrichment data in a manner consistent with applicable law (including the FCRA for any permissible purpose) and with the provider's acceptable-use terms. Enrichment data may be inaccurate or outdated; you should verify before acting on it.
If you authorize a CRM integration (e.g., ServiceTitan, Jobber, Housecall Pro, JobNimbus, Zapier), you direct TopKnock to share lead data — including names, phone numbers, emails, custom fields, and campaign attribution — with that CRM. Your use of each third-party CRM is governed by its own terms. We are not responsible for the CRM's handling of the data, uptime, or data retention.
You are responsible for maintaining internal do-not-contact lists and honoring opt-outs across all channels.
The Service offers exclusive territory claims — a radius around a Customer's business address within which no other TopKnock Customer in the same trade category will have a competing claim. Territory claims:
We disclaim any implied covenant of exclusivity beyond what this Section expressly states.
The Service depends on third-party platforms including Meta, Twilio, Stripe, Clerk, Google, and others listed in our Privacy Policy. We are not responsible for:
Your use of each third-party platform is subject to its own terms. You are responsible for maintaining each connected account in good standing.
The Service, including all software, source code, object code, user interfaces, workflows, prompts, fine-tuned models, learning systems, databases, templates, documentation, and logos ("TopKnock IP"), is owned by TopKnock Marketing LLC or its licensors and is protected by intellectual-property laws. Subject to your compliance with these Terms and payment of fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your internal business purposes during the subscription term.
All rights not expressly granted are reserved. You may not remove or alter any proprietary notices. Feedback you provide is licensed to us on a perpetual, worldwide, royalty-free basis to use without restriction.
Each party may receive non-public information of the other that is marked confidential or that a reasonable person would understand to be confidential ("Confidential Information"). Each party will protect the other's Confidential Information with the same degree of care it uses to protect its own (but not less than reasonable care), will use it only to perform or receive the Service, and will not disclose it except to employees, advisors, or subprocessors bound by confidentiality obligations. These obligations do not apply to information that is publicly known without breach, was already known, is independently developed, or is rightfully received from a third party.
Our processing of personal data is described in the Privacy Policy, which is incorporated into these Terms. Where required by law (e.g., GDPR, UK GDPR, CCPA/CPRA), we will enter into a data-processing addendum with you on reasonable request. For the avoidance of doubt, as between you and TopKnock, you are the controller of Lead Data and Customer Content, and TopKnock is the processor with respect to your use of the Service.
We warrant that we will provide the Service with reasonable skill and care and substantially in accordance with our published documentation. EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICE AND ALL AI OUTPUT, LEADS, RECOMMENDATIONS, AND MATERIALS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING OUT OF COURSE OF DEALING OR TRADE USAGE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR WILL PRODUCE A SPECIFIC LEVEL OF LEADS, REVENUE, CONVERSIONS, OR RETURN ON AD SPEND.
Advertising outcomes depend on many factors outside our control, including ad budget, market conditions, competition, creative quality, seasonality, and third-party platform algorithms. We do not guarantee any specific number of leads, cost per lead, conversion rate, booking rate, revenue, or return on investment. Testimonials and case studies reflect individual experiences and are not representations of typical results.
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
You will defend, indemnify, and hold harmless TopKnock Marketing LLC and its members, officers, employees, agents, and service providers from and against any third-party claim, demand, investigation, or proceeding, and any resulting damages, losses, fines, penalties, settlements, and reasonable attorneys' fees, arising out of or relating to:
We will promptly notify you of a claim, allow you to control defense and settlement (so long as no admission, injunctive relief, or payment is required of us and any settlement fully releases us), and reasonably cooperate at your expense. We may participate at our own expense with counsel of our choice.
We may suspend or terminate your access immediately if:
You may terminate at any time by canceling your subscription from your dashboard. On termination, your right to access the Service ends, territory claims are released, and we may delete your data after the retention period described in the Privacy Policy. Sections that by their nature should survive (including Sections 4 unpaid fees, 6, 7, 8 license, 11, 12, 13, 15, 16, 17, 18, 19, 22, and 23) will survive.
You represent and warrant that you are not, and are not acting on behalf of anyone, (i) located or ordinarily resident in any country or region subject to comprehensive U.S. sanctions; (ii) identified on the U.S. Department of the Treasury's Specially Designated Nationals List, the U.S. Department of Commerce's Denied Persons List or Entity List, or any similar list; or (iii) engaged in activities prohibited by U.S. export-control laws. You will not use the Service in violation of these laws.
We respect intellectual-property rights. If you believe content on the Service infringes your copyright, send a notice compliant with 17 U.S.C. § 512(c)(3) to dmca@topknock.ai. We will respond as required by the Digital Millennium Copyright Act, including by removing material and terminating repeat-infringer accounts where appropriate.
Please read carefully. This Section affects your legal rights.
Before filing any claim, each party agrees to attempt to resolve the dispute informally by sending a written notice to the other describing the claim and proposed resolution, to legal@topknock.ai for claims against us. The parties will negotiate in good faith for at least thirty (30) days.
Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved informally will be finally resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules (and, where applicable, its Consumer Arbitration Rules). The arbitration will take place in Greenville County, South Carolina, or by video conference at the parties' option. The arbitrator's decision is final and may be entered as a judgment in any court of competent jurisdiction.
THE PARTIES AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN THEIR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate claims of more than one person or preside over any class or representative proceeding.
Either party may (i) bring an individual claim in small-claims court for disputes within that court's jurisdiction, and (ii) seek injunctive or other equitable relief in a court of competent jurisdiction for infringement, misappropriation, or threatened breach of intellectual-property rights or Section 6 (Acceptable Use).
You may opt out of arbitration and the class waiver by sending written notice to legal@topknock.ai within 30 days of first accepting these Terms, including your name, account email, and a clear statement that you opt out.
These Terms are governed by the laws of the State of South Carolina, without regard to conflict-of-laws principles, and by applicable U.S. federal law. For claims not subject to arbitration, exclusive venue lies in the state and federal courts located in Greenville County, South Carolina, and the parties consent to personal jurisdiction there.
Neither party is liable for delay or failure caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, government actions, pandemics, internet or utility outages, denial-of-service attacks, or failures of third-party platforms or carriers.
We may modify, add, or remove features; limit use of particular features; or discontinue the Service (or any tier) at any time. If we make a material adverse change to a paid feature of your subscription, we will give reasonable notice and you may cancel as your sole remedy.
We may update these Terms from time to time. For material changes we will provide at least fourteen (14) days' notice by email or in-app notice before the changes take effect. Continued use of the Service after the effective date constitutes acceptance. If you do not agree, you must stop using the Service and cancel your subscription.
We may send legal notices to the email address associated with your account. You may send legal notices to us at legal@topknock.ai, with a copy by U.S. certified mail to the address below. Notice is effective on receipt for email and three business days after mailing for physical notice.
You may not assign or transfer these Terms or any right or obligation under them without our prior written consent. We may assign these Terms without restriction, including in connection with a merger, acquisition, reorganization, or sale of assets. Any attempted assignment in violation of this Section is void.
Lost City Creations LLC
d/b/a TopKnock Marketing
290 Indian Ridge Ct
Fountain Inn, SC 29644
USA
General: support@topknock.ai
Legal: legal@topknock.ai
Privacy: privacy@topknock.ai
Security: security@topknock.ai
DMCA: dmca@topknock.ai